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Returns Policy


Customers may cancel their online order at any time for stock line products. Orders for non-catalogue items can only be cancelled after consultation/agreement with Longworth (UK) Limited. In either case the customer is requested to contact Longworth (UK) Limited as soon as possible.

You can contact the customer service team by emailing

If customers wish to cancel their order after the goods have been despatched, the goods can be returned at the customer’s own expense.


Return of goods must be within 30 days after the date of the delivery/advice note. To enable us to issue credit for returned goods, the goods must be in their original condition and packaging in order that they are fit for resale. If the packaging is damaged in any way the credit may incur a handling charge. Returned goods must be adequately packed and sent freight prepaid to:

Longworth (UK) Limited
Leltex House
Longley Lane
M22 4SY

Any returned goods which are non-catalogue products or items ordered specially for the customers order, can be returned as per the above instructions but could incur a handling charge.